|
1.Search engine options
In the middle of the main page poland.hotele.net there is a Poland
hotels reservation box.
2. Room reservation in Poland
Hotel
From the city list you have to choose the city you are interested
in. Then choose the arrival and departure date. It’s automatically
set up for today’s night. Then you choose the room type, possible
options are:
1 person, 1 bed
2 persons, 1 bed
2 persons, 2 bed
3 persons, 3 bed
Then choose type of room according to smoking preferences: smoking,
non-smoking, no preferences. No preferences option means, that
system will pick all possible offers.
Then choose number of rooms particular type. If you would like
to reserve different types of rooms, to each room type you have
to make separate reservation. In case of reservation for more
than 8 guests, you can fill the group reservation form.
Next step is choosing the currency: PLN, USD and EUR are available.
Then click Search to search hotels in Poland.
|
HOTEL (standard) column contains the name of the
hotel, its standard and eventual additional information. Description
SPECIAL OFFERT informs about attractive offer.
Clicking on the name of the hotel will open page with specific description
of the hotel.
LOCATION column gives approximate location of the
hotel, e.g. city center outside the center outskirts, or near the
airport.
In PRICE column you have rates for particular days.
Rates for the same room in different days can differ.
In TOTAL column you have total sum for a room for
all days of your stay.
TYPE OF RESERVATION. All records from the search
engine are given according to the reservation type. Possible options
are: on-line or on request.
Reservation for a room with on-line status is being
proccessed immediately. Payment with credit card is directed to
eCard site. After successful payment proccess you will receive
an e’mail with confirmation and paid voucher to the hotel.
Reservation for a room with on request status is
being proccessed by the operator, who will confirm availability
od requested room/s for you within 24 hours.
Information and reservation
Arrow mark will lead you to the second step of reservation.
No available rooms
If in requested term there is no available rooms matching your criterions,
there will appear a message that there's no available rooms.
There
are no rooms available on selected dates.
Arrival date:
11.12.2005
Departure date:
12.12.2005
Please contact with our operator, Operator will try to help
You:
Anna Kowalewska - ania@hotele.pl
- +48 22 815 48 98
Malgosia Kryszkiewicz - malgosia@hotele.pl
- +48 22 423 32 33 |
In that case, you might (if it’s possible and acceptable), verify
your criterions, e.g. instead of 2 single rooms, choose one twin
room, etc. To do that, please go back to the main page and start
reservation proccess from the begining. |
In second step, there will appear precised information about
requested offer. You can also go back to the page with search
engine credits and choose different hotel.
|
In third step system will confirm your choice showing the total
price for a stay (according to the requested number of rooms).
If you have any additional requests please fill the form ADDITIONAL
INFORMATION. Please read also the policy of reservation.
Please fill the form with your personal information and mark if
you would like NETMEDIA S.A. company to send you an invoice.
If you click on Invoice for company, you will see the special form which you can fill if you would like to receive the invoice for the company you work in.
|
|
Step 4 - Payment
Both on-line and on request reservations can be paid with credit
card.
|
| Reservation successed
After successed reservation process you will see the window similar to the one below. You will receive an e'mail with similar message as well.
| Reservation
successfully completed ! |
| Thank
You for using our service.
You will get your confirmation in 24 hours on your email.
Contact:
Hotele.net - Reservation Office
PTQV Warsaw
Phone. (+48 22) 652 14 57 (58)(59)
fax (+48 22) 654 62 28
rezerwacja@hotele.pl
Hotele.net operators - Anna Pszczoła, Anna Stachoń |
|
| Failed authorisation and the most frequent reasons of authorisation errors.
| Reservation
process has been interrupted! |
| Please
try again later.
Yo may also call to our office or send
us an email and we will try to help You.
NETMEDIA S.A. - Hotele.net
If You have problem with your credit card payment You
may use our Fax form to complete the reservation:
http://poland.hotele.net/docs/fax_en.doc
NETMEDIA S.A. - Hotele.net
Phone . (+48 22) 815 48 98
Phone. (+48 22) 4 233 233
F ax. (+48 22) 815 41 00,
Hotele.net operators - Anna Kowalewska, Krzysztof Gigiel
PTQV - Hotele.net
Phone . (+48 22) 652 14 57,
Phone . (+48 22) 652 14 58,
F ax (+48 22) 654 62 28
Hotele.net operators - Anna Pszczoła, Anna Stachoń
|
Errors can be caused by:
-
Using the wrong card:
-
eCard doesn't authorise debit cards, like Maestro, Visa Electron and all other card without "raised" numbers.
-
Failed connection between eCard and hotele.net.
|
Reservation change
To change reservation click Reservation change on the main page and fill the form.
 |
Cancel reservation
To cancel reservation click Cancel reservation on the main page and fill the form.
In case on cancellation of reservation there are following fees:
- 50 PLN if reservation is cancelled more than 3 days before arrival;
- 100 % of total ammount of reservation if cancellation is processed less than 3 days before arrival (in case of hotel reservation - 100% for the first night of booked stay);
- 100% of whole reservation ammount, if there's no cancelation by filling reservation form;
- 100% of the whole reservatiom ammount, if there's no filled and sent reservation change form before requested changes;
- In case of cancellation, due ammount is transfered via bank transer to the account given during filling the cancellation form.
|
|
